Privacy Policy

Epione Psychotherapy ("we", "us", "our") is committed to protecting your privacy and handling your personal information in a safe, secure, and respectful manner. This Privacy Policy outlines how we collect, use, disclose, and store your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, etc.)

  • Date of birth and gender

  • Emergency contact information

  • Mental health or medical history relevant to therapy

  • Appointment and payment details

  • Information provided during consultations or submitted via our website

  • Any other personal information you provide to us voluntarily

2. How We Collect Personal Information

Information may be collected:

  • When you book or attend an appointment

  • Through our website forms or contact pages

  • During therapy sessions (online or in person)

  • Via email, phone, or other direct communications

  • When you engage with us via social media

  • Through third-party platforms for scheduling or payment (where applicable)

3. Why We Collect Your Information

We use your personal information to:

  • Provide counselling and related services

  • Manage bookings, payments, and client communications

  • Ensure your health and safety

  • Meet legal, regulatory, and ethical obligations

  • Improve our services and website functionality

4. Consent

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this policy. You can withdraw consent at any time, although this may affect our ability to provide services.

5. Social Media Privacy

We maintain a presence on platforms such as Instagram, Facebook, and others to share general information about mental health, wellbeing, and our services.

Please note the following regarding social media:

  • Content shared via our social media accounts is for general information only and is not a substitute for professional advice.

  • Public interactions (likes, comments, shares, or follows) on our posts are visible to others and not considered private or confidential. Following or interacting with social media accounts attached to Epione Psychotherapy may put you at risk of breaching confidentiality.

  • We do not monitor or manage personal mental health concerns via social media. If you need support, please contact us directly or seek professional help.

  • We advise against posting personal or sensitive information about yourself or others on our social media pages.

  • We may use analytics tools provided by social media platforms to understand how users engage with our content, but we do not collect identifiable information unless you directly communicate with us via private messages.

For privacy and confidentiality, please contact us directly through secure channels (e.g., email or booking platform) for all personal matters.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information using secure electronic and physical systems. Access is restricted to authorised personnel, and we store data on encrypted, password-protected platforms.

7. Disclosure of Personal Information

We will not share your personal information unless:

  • You provide written consent

  • It is required by law or to prevent serious harm

  • It is necessary for internal administration or billing

  • It is shared with professionals or services involved in your care (with your consent)

8. Access and Correction

You have the right to request access to or correction of the personal information we hold about you. Contact us to make such a request, and we will respond within a reasonable time.

9. Website Use and Cookies

We may use cookies and analytics tools on our website to improve user experience. These may collect non-identifiable information like browser type, time spent on pages, and navigation patterns. You can manage your cookie settings in your browser.

10. Third-Party Links

Our website may contain links to external websites or resources. We are not responsible for the privacy practices of other websites and recommend reviewing their privacy policies before sharing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date noted at the top.

12. Contact Us

For questions about this Privacy Policy or to make a privacy-related request, please contact us on epionepsychotherapy@gmail.com